Refund & Cancellation Policy

Tirupathi Balaji Traders supplies and services products that may be standard, project-based, or custom-made. Refund and cancellation eligibility depends on product category, brand terms, and the stage of processing/installation.

Custom / made-to-order / project-configured items are typically non-cancellable once processing or manufacturing begins and may be non-returnable.

1) Cancellation Requests

Cancellations must be requested in writing via email at sales@tbtgroup.in.
Order cancellations (if allowed) are subject to vendor/brand policies and the order stage (ordered/packed/shipped/installed).
Where cancellations are approved, administrative/processing fees may apply.

2) Refund Eligibility

Refunds may be considered if payment is received but supply/service cannot be fulfilled due to reasons attributable to us.
For eligible cases, refunds are processed after verification and documentation (invoice, payment proof, and relevant communication).
Services already delivered (site visits, installation, design/consultation, logistics) may be non-refundable.

3) Damaged / Incorrect Items

If a product arrives visibly damaged or incorrect, please report within 48 hours of delivery with photos/unboxing proof (where applicable).
We will coordinate inspection and next steps (replacement/repair/brand claim) as per brand warranty and logistics policy.

4) Refund Timelines

If approved, refunds are initiated to the original payment method. Banking timelines vary, and refunds may take 7–14 business days (or as per bank/payment gateway norms) to reflect.

5) How to Raise a Request

Email sales@tbtgroup.in with your invoice/order reference, contact number, issue details, and supporting images/documents.

For any queries, contact sales@tbtgroup.in or call +91 99037 02104.